Refund & Return Policy

At Estorely customer satisfaction is important to us. Please carefully read our refund and return policy before placing an order.

1. Check Your Order at Delivery

Customers are required to check their products carefully at the time of delivery, while the delivery rider is still present. Please ensure that the product is not damaged, broken, or defective before accepting the order.

2. No Return or Exchange After Acceptance

Once the customer has accepted the delivery and the rider has left, no return, exchange, or refund requests will be entertained for reasons such as change of mind, incorrect selection, or personal preference.

3. Damaged or Broken Products

If you receive a damaged, broken, or defective product, you may request a refund within 7 days of receiving your order.

To be eligible:

• Contact us within 7 days of delivery.

• Provide clear photos or videos showing the damage.

• Provide your order number and proof of purchase.

• The damage must be verified by our team.

4. Refund Approval

Refunds will only be issued after verification and approval by our team. Products damaged due to customer mishandling after delivery will not qualify for a refund.

5. Contact Us

For damaged or defective products, please contact our customer support team within 7 days of receiving your order.

Important: Please inspect your product carefully at your doorstep before accepting the delivery. Your acceptance confirms that you have checked the product.